FAQ

General

Is XGetter free?

Yes! The core features (download from 70+ platforms, video & audio, format selection) are completely free. Pro features require a one-time purchase.

Is XGetter safe?

Yes. XGetter runs entirely on your machine. It doesn't upload your data, videos, or cookies to any server.

What platforms does XGetter support?

Over 70 platforms including YouTube, TikTok, Instagram, Facebook, Twitter, Vimeo, Bilibili, and many more. See the full list.

Does XGetter work offline?

No — it needs an internet connection to fetch video information and download files.

Downloads

What video quality is available?

Up to 8K (with Pro). The available quality depends on what the platform provides for each specific video.

Where are downloads saved?

To the folder you choose (or your configured default folder in Settings). Download history is tracked in the app.

Can I download audio only?

Yes! Choose M4A or MP3 format when downloading. On YouTube, MP3 is available in 128k and 320k bitrates.

Can I download multiple videos at once?

Yes, with Batch Download (Pro). You can paste multiple URLs and download them all.

Pro License

How much does Pro cost?

$9.99 for 1 device or $15 for 2 devices. One-time purchase, no subscription.

What payment methods are accepted?

Credit/debit cards and PayPal via our payment processor.

Can I get a refund?

Yes — 7-day money-back guarantee on all plans.

Can I transfer my license?

Yes. Revoke the license on your current device, then activate on the new one.

Technical

Does XGetter auto-update?

Yes. The app checks for updates on launch and prompts you to install when available. The download engine also auto-updates to handle platform changes.

Is my data private?

Yes. Everything runs locally. Cookies, download history, and settings are stored only on your machine.